Refund Policy

No Refund Policy

All payments made to Replyio — including, but not limited to, monthly subscriptions, annual subscriptions, plan upgrades, add-ons, and credit purchases — are final and non-refundable. Once a payment has been processed, the corresponding amount will not be refunded, in part or in full, under any circumstance.

This applies regardless of:

• whether the purchased credits or features have been used;
• whether the subscription is cancelled before the end of the current billing cycle;
• whether the account becomes inactive, unused, or is later deleted by the user;
• automatic renewals processed in accordance with the plan selected at the time of subscription.

Cancellation From Your Portal

You can cancel your Replyio subscription at any time directly from your account portal. To cancel, simply log in to your Replyio account, go to the Billing / Subscription section, and choose the option to cancel your active plan.

Once a cancellation is submitted from the portal:

• your subscription will not renew for the next billing cycle;
• you will continue to have access to your paid plan and features until the end of the already-paid billing period;
• no refund or credit will be issued for the unused portion of the current billing period.

For step-by-step instructions, please see our help article: How to cancel a plan on Replyio.

Automatic Renewals

All Replyio subscriptions renew automatically at the end of each billing cycle using the payment method on file, unless the subscription is cancelled from your portal before the renewal date. Charges incurred from automatic renewals are non-refundable. It is your responsibility to cancel before the renewal date if you do not wish to continue your subscription.

Free Trials

Where Replyio offers a free trial, you will not be charged during the trial period. If you do not cancel before the trial ends, your account will be automatically converted to a paid subscription and charged according to the plan you selected. Charges resulting from such conversions are non-refundable.

Chargebacks

Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension or termination of your Replyio account. We encourage you to reach out to our support team before raising any payment dispute so we can help resolve your concern.

Service Availability

Replyio is provided on an "as is" and "as available" basis. Temporary unavailability, maintenance windows, or interruptions to the Service do not qualify as grounds for a refund. We will, however, make commercially reasonable efforts to keep the Service operational and to address issues promptly.

Changes to This Policy

We reserve the right, at our sole discretion, to modify or replace this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. By continuing to use Replyio after such changes become effective, you agree to be bound by the revised policy.

Contact Us

If you have any questions about this Refund Policy or need help cancelling your subscription, please contact us at [email protected].